When not in use, the device should be turned off, unplugged from its power source, and securely stored.
After the software update is applied, users should leave the device powered on while it is plugged in. Turn the recalled hot spot on and plug it in to allow the hot spot to receive two over-the-air automatic software updates that enable the device’s identifying number to be viewed on its scrolling screen and prevent the device from charging while the device is plugged in and powered on. If consumers must use the product for internet access, they should take the following steps: Until the unit can be replaced, consumers can reduce the risk by powering the unit off, unplugging it from its power source and storing it in a place away from children, on top of a hard surface with adequate ventilation around the unit and away from combustibles until it can be properly returned to Verizon. Verizon has contacted schools with information about the replacement program. Parents whose children received the recalled Ellipsis Jetpack from their school should contact the school for instructions on how to receive a free replacement device and return their recalled hot spot for safe disposal. Sold at: Verizon stores nationwide, and other stores, as well as school districts nationwide, and online at Verizon’s website from April 2017 through March 2021 for between $50 and $150.Ĭonsumers should use the contact information below to receive a replacement hot spot free of charge and a return envelope to return the Ellipsis to Verizon for safe disposal. The charger provided with the recalled Jetpacks has a sticker on the wire that says, “Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030.” “Verizon” is printed below the digital display window on the front of the device. The recalled Jetpacks are dark navy plastic oval devices that are about 3.5 inches wide and 2.25 inches tall. 
Models involved: This recall involves Ellipsis Jetpack mobile hot spots imported by Franklin Wireless Corp.
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